Privacy Policy

Retro Campers Norfolk (“we”) are committed to protecting and respecting your privacy. This policy (together with our Terms of use, and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to use, will be processed by us.

Please read the following carefully to understand our practices regarding your personal data and how we will treat it. By visiting https://www.retrocampersnorfolk.co.uk/ you are accepting and consenting to the practices described in this policy. For the purpose of the General Data Protection Regulation (GDPR), the data controller is Retro Campers Norfolk, 62 Old Hunstanton Road, Old Hunstanton, Norfolk, PE36 6HX.

Information we may collect from you

Information you give us. You may give us information about you by filling in forms or by corresponding with us via our website, by phone, email or otherwise. This includes information you provide when you register an interest to use our services, to subscribe to our newsletter or when you report a problem or any issues with our website. The information you give us may include your name, postal address, email address, phone number and other information included on your Drivers Licence, Photo ID, Proof of Address. It may also include credit/debit card details and any other information you may wish to disclose which is pertinent to your enquiry.
Information we collect about you. To ensure we are able to give you the best possible experience of our website [https://www.retrocampersnorfolk.co.uk/] we monitor information surrounding visitors to, and users of, our website in order to optimise the website experience we are able to give to you and to address potential issues with website performance. With regard to each of your visits to our website we may automatically collect the following information: Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system/platform;
Information about your visit. Including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); service you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browser away from the page.

Cookies
By using our website you consent to the collection of user data and cookies for use with Google Analytics and analysing website usage.

Uses made of the information
We use information held about you in the following ways:
Information you give to us. We will use this information:

To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information and services that you request from us;
To provide you with the information about other services we offer that are similar to those that you have already purchased or enquired about;
To provide you with information about services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (email) with information about services similar to those which were the subject of a previous enquiry, sale or negotiations of a sale to you. If you do not want us to use your data in this way please let us know by email or you can unsubscribe at any time at the bottom of our emails;
To notify you about changes to our service;
To ensure that content from our site is presented in the most effective manner for you and for your computer.

Information we collect about you. We will use this information:

To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
To improve our site to ensure that content is presented in the most effective manner for you and your computer;
To allow you to participate in interactive features of our service, when you choose to do so;
As part of our efforts to keep our site safe and secure;
To make suggestions and recommendations to you and other users of our site about services that may interest you or them.
Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purpose set out above (depending on the types of information we receive).

Disclosure of your information
We may share your information with selected third parties including:

Analytics and search engine providers that assist us in the improvement and optimisation of our site.
Credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.

We may disclose your personal information to third parties:

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms of use and other agreements; or to protect the rights, property, or safety of Retro Campers Norfolk, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Where we store your personal data
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). By submitting your personal data, you agree to this transfer, storing or processing. Retro Campers Norfolk will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your rights
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by informing us at the time we collect your data, or at any time afterwards by contacting us, or by clicking the unsubscribe link in the footer of our emails.

You can exercise the right at any time by contacting us at Retro Campers Norfolk, 62 Old Hunstanton Road, Old Hunstanton, Norfolk, PE36 6HX or by email to [email protected]

Our site may, from time to time, contain links to and from websites of relevant interest to the specific subject being discussed. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to information
GDPR gives you the right to access information held about you. Your right of access can be exercised in accordance with GDPR.

Changes to our privacy policy
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy. The policy was last amended on 21st February 2021.

Contact
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to Retro Campers Norfolk, 62 Old Hunstanton Road, Old Hunstanton, Norfolk, PE36 6HX or by email to [email protected]